12Kbs on a 2mb connection, thanks Plusnet

My super fast 2Mb connection is currently chugging along at 12Kbs.

Here's some nice quotes from the Plusnet signup page:

"2MB - 40x faster:

The best broadband experience lets you do everything online at amazing
speeds."

"2Mb - 40x faster - Download a 5MB file in less than 30 seconds"


At least Plusnet could have provided some lube before screwing me over.

Cheddar wrote:
> My super fast 2Mb connection is currently chugging along at 12Kbs.
>
> Here's some nice quotes from the Plusnet signup page:
>
> "2MB - 40x faster:
>
> The best broadband experience lets you do everything online at amazing
> speeds."
>
> "2Mb - 40x faster - Download a 5MB file in less than 30 seconds"
>
>
> At least Plusnet could have provided some lube before screwing me
> over.

i'll tell you what i find a discrage. the "satisfaction guaranteed" on the
front page. i'm anything but satisfied!

"Cheddar" <(E-Mail Removed)> wrote in message
news:41aaffc4$0$4008$(E-Mail Removed)...

> My super fast 2Mb connection is currently chugging along at 12Kbs.

Is there a reason why you don't switch to somone like Eclipse?

G

"Gerard McGovern" <(E-Mail Removed)> wrote in message
news:(E-Mail Removed)...
> "Cheddar" <(E-Mail Removed)> wrote in message
> news:41aaffc4$0$4008$(E-Mail Removed)...
>
>> My super fast 2Mb connection is currently chugging along at 12Kbs.
>
> Is there a reason why you don't switch to somone like Eclipse?

Is there a reason why I should accept 12Kbs from a 2Mb connection and not be
pissed off?

As it happens I am looking at different ISP's but this doesnt change the
fact that Plusnet have screwed me over.

Before you chip in with something like 'they're giving you 50:1 contention
or even better', lets be honest here if someone is paying for a 2Mb
connection they should be getting far better performance than 12Kbs.

"Cheddar" <(E-Mail Removed)> wrote in message
news:41ab26bf$0$4026$ed2619ec@ptn-nntp-

>>> My super fast 2Mb connection is currently chugging along at 12Kbs.
>>
>> Is there a reason why you don't switch to somone like Eclipse?
>
> Is there a reason why I should accept 12Kbs from a 2Mb connection and not
> be pissed off?

No, but you could avoid the problem by moving ISP.

G

On Mon, 29 Nov 2004 13:39:32 +0000, Cheddar wrote:

>
> "Gerard McGovern" <(E-Mail Removed)> wrote in message
> news:(E-Mail Removed)...
>> "Cheddar" <(E-Mail Removed)> wrote in message
>> news:41aaffc4$0$4008$(E-Mail Removed)...
>>
>>> My super fast 2Mb connection is currently chugging along at 12Kbs.
>>
>> Is there a reason why you don't switch to somone like Eclipse?
>
> Is there a reason why I should accept 12Kbs from a 2Mb connection and not be
> pissed off?
>
> As it happens I am looking at different ISP's but this doesnt change the
> fact that Plusnet have screwed me over.
>
> Before you chip in with something like 'they're giving you 50:1 contention
> or even better', lets be honest here if someone is paying for a 2Mb
> connection they should be getting far better performance than 12Kbs.

Hi There

These definitions in terms of data comms also rely on the contention
ratio...yes, a 2MB DSL line is unmetered, but it is limited by the fact
that it has a contention of 50:1, ie the maximum you are guarenteed is
1/50th of the available bandwidth with the ability to "burst" to 2MB
speeds and hence this is where the limit is.

--

+ ----
| Stewart Norriss ...................................Broadband solutions
| Technical Support...........................for Home & Business
| PlusNet plc ...............................@ http://www.plus.net
+ ---- My Referrals - It pays to recommend PlusNet ---+

"PlusNet Support" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...
> On Mon, 29 Nov 2004 13:39:32 +0000, Cheddar wrote:
>
>>
>> "Gerard McGovern" <(E-Mail Removed)> wrote in message
>> news:(E-Mail Removed)...
>>> "Cheddar" <(E-Mail Removed)> wrote in message
>>> news:41aaffc4$0$4008$(E-Mail Removed)...
>>>
>>>> My super fast 2Mb connection is currently chugging along at 12Kbs.
>>>
>>> Is there a reason why you don't switch to somone like Eclipse?
>>
>> Is there a reason why I should accept 12Kbs from a 2Mb connection and not
>> be
>> pissed off?
>>
>> As it happens I am looking at different ISP's but this doesnt change the
>> fact that Plusnet have screwed me over.
>>
>> Before you chip in with something like 'they're giving you 50:1
>> contention
>> or even better', lets be honest here if someone is paying for a 2Mb
>> connection they should be getting far better performance than 12Kbs.
>
> Hi There
>
> These definitions in terms of data comms also rely on the contention
> ratio...yes, a 2MB DSL line is unmetered, but it is limited by the fact
> that it has a contention of 50:1, ie the maximum you are guarenteed is
> 1/50th of the available bandwidth with the ability to "burst" to 2MB
> speeds and hence this is where the limit is.

Do all other ISP's that offer 2Mb deliver this kind of stellar performance?

You have a typo on your website:

2Mb - 40x faster - Download a 5MB file in less than 30 seconds

Should this read:
2Mb - 40x faster - Download a 5MB file in anywhere from 30 seconds to 8
minutes

"PlusNet Support" <(E-Mail Removed)> wrote in message
news(E-Mail Removed)...

> Hi There
>
> These definitions in terms of data comms also rely on the contention
> ratio...yes, a 2MB DSL line is unmetered, but it is limited by the fact
> that it has a contention of 50:1, ie the maximum you are guarenteed is
> 1/50th of the available bandwidth with the ability to "burst" to 2MB
> speeds and hence this is where the limit is.
>
> --
>
> + ----
> | Stewart Norriss ...................................Broadband solutions
> | Technical Support...........................for Home & Business
> | PlusNet plc ...............................@ http://www.plus.net
> + ---- My Referrals - It pays to recommend PlusNet ---+


ARE YOU KIDDIN ME????????!!!!!!!!!!

THIS is how you reply to the guy with a unspeakable connection
problem?????????????? It wouldve been better that you have kept your mouth
shut then answer with the worse possible fob off cr#p imaginable! Which part
of 12Kbps did you not understand????????? I wouldn;t tolerate it on my
miserable dial up modem, but on 2Mpbs???? You are taking a pi##!!!!!!!!!!!

Geez! If nothing has convinced me by now, you have definitly convinced me
with this answer that Plusnet not only has serious connection problems, but
also dont give a #@#k about customers problems and is trying to fobb them
off, therefore I shell be signing up with someone MUCH more efficient the
Plusnet!

Geez, still cant get over his reply! I wish I had money to waste, I'd have
called and made a major complain with your bosses! Then again I just
might!!!!!!!!

GEEZ!!!!!!!!!!

"Cheddar" <(E-Mail Removed)> wrote in message
news:41aaffc4$0$4008$(E-Mail Removed)...
> My super fast 2Mb connection is currently chugging along at 12Kbs.
> At least Plusnet could have provided some lube before screwing me over.
>

Cheddar, after reading the most insensitive reply to you from PlusNet
wannabe-support guy bellow, here is something you ought to do:

Make sure you write a review about the joys of Plusnet on
http://bbs.adslguide.org.uk/postlist...&Board=plusnet

Also copy the letter to :
http://www.dslzoneuk.net/isp_ratings.php

http://www.ispreview.co.uk/review/ce...ils&itemid=244

http://www.romulus2.com/feedback/company.php?77

So as to prevent other people like me from signing up to such poor service.

As for the problems you are having, read through this
http://bbs.adslguide.org.uk/showthre...b=5&o=0&fpart=

in case its anything similar to your issues (btw, I haven't read it, just
seen the SPEED in title). In any case, you will get more help from adslguide
site people, then from this wannabe-support tech that replied here.

They think they can do what they want. Well so can we! If Im this furious I
can only imagine how you must feel!!

Good luck
Gee

> Geez, still cant get over his reply! I wish I had money to waste, I'd have
> called and made a major complain with your bosses! Then again I just
> might!!!!!!!!
>

You want to phone up their 'customer support' line and explain to them that
you cant lower your usage to a significant amount until they define what a
significant amount is. My reduction was around 75%, but this wasn't
significant enough apparently.

To be fair to the guy I spoke to this morning, he did write down the fact
that I was unhappy paying for a 2Mb line and getting dialup performance. He
wouldn't/couldn't do anything about it of course, but he wrote it down!